Terms & Conditions
When you book with us, the following terms & conditions apply:
1. AGE
You must be at least 18 years of age to make a booking of any accommodation.
2. CHANGES TO BOOKINGS
If you want to change any details of your booking, you must contact our reservations during office hours or email. We will do our best to assist you, but cannot guarantee that changes can be made. For booking cancellations please refer to our cancellation policy.
3. ARRIVALS & DEPARTURES
Check-in is from 2.00 pm and check-out is by 10.00 am. Office hours are:
- Monday – Friday 8:30am – 5:00pm
- Saturday 10:30am – 3:00pM
- Sunday 10:30am – 12:00pm.
If arriving after hours please contact us after your booking is made for late arrival details otherwise a $50 “after-hours” fee applies.
4. CHECK-IN REQUIREMENTS
You will be required to provide a credit card imprint at check-in to cover incidental charges (credit card must be valid and belong to the person who is registering).
The person registering at check-in must be at least 18 years of age.
In addition, to eliminate identity fraud, we will ask you to provide photo ID at check-in to ensure that your identity matches the booking identity. A record and/or copy of this photo ID may be retained to minimise the risk of fraudulent credit card usage and for verification purposes with your credit card provider in the event of disputation.
5. ACCOMMODATION
The accommodation at The Point Resort is self-contained and unserviced. Initial provisions supplied include soaps; laundry, kitchen and bathroom, tea, coffee, milk, sugar and toilet paper. These are not replenished during the stay.
6. NON-SMOKING
All apartments and guest areas are non-smoking, including vapes, cigarettes, e-cigarettes. We ask that you refrain from smoking in your apartment or public areas. Evidence of smoking in rooms will incur a cleaning fee payable by the guest. Management reserves the right to breach for smoke nuisance.
7. PETS POLICY
Unfortunately no animals of any kind are permitted in the complex, without the prior approval of the Body Corporate. Guests who bring animals into the complex may be evicted without the right to a refund. As per the Guide Dogs Act 1972, section 5, Guide Dogs or Companion dogs are permitted in the complex subject to prior approval by management and Body Corporate. Proof of registration will be requested. There may be an extra cleaning fee included in your tariff, which will be agreed upon when making your booking.
8. MID-WEEK SERVICING
A mid-week service is provided for bookings of 8 nights or more.
9. COPYRIGHT
Images and content on the website may not be copied, saved or used in any format unless written permission is granted.
10. FORCE MAJEURE
We will not be in breach of the agreement or any way liable to any party, if it is prevented from complying with this agreement by reason of act of God, act of public enemy, act of terrorism, war, earthquake, riot, explosion, compliance and with any law or government restraint order, rule regulations, strikes, lockouts or any other cause not reasonably within the control of Dreamtime Resorts. We will not be liable for any loss of any kind whatsoever.
Cancellation Policy
Mid & High Seasons
If the booking is cancelled up to 7 days prior to arrival, the deposit of the guests first night rate will be refunded. If cancelled within 7 days of arrival the guest will forfeit the deposit of the first night rate paid. If the guest doesn’t show up, the total price of the booking will be charged.
Mid/High Season Dates: 19/09/26 – 04/10/26, 19/12/26 – 25/01/27, 25/03/27 – 28/03/27, 19/12/26 – 01/01/27, 17/09/27 – 03/10/27, 18/12/27 – 22/01/28.
Low Season
If the booking is cancelled up to 3 days prior to arrival, the deposit of the guests first night rate will be refunded. If cancelled within 3 days of arrival the guest will forfeit the deposit of the guests first night paid rate. If the guest doesn’t show up, the total price of the booking will be charged.
Low Season Dates: All other dates
There are no refunds for early departures. If your booking dates cross seasons, the most restrictive policy will apply to your booking. All cancellations must be received by email or via our website.
